Fine Print

1. The minimum order value is $150.
2. Orders placed after our 4PM EST / 1PM PST cutoff Monday thru Friday or on weekends will be initiated next business day.
   

   2 business day RUSH orders placed before the cutoff: Saturday/Sunday/Monday ship on Wednesday, Tuesday on Thursday, Wednesday on Friday, Thursday on Monday, Friday on Tuesday.
   5 business day STANDARD orders placed before the cutoff: Saturday/Sunday/Monday ship next Monday, Tuesday next Tuesday, Wednesday next Wednesday, Thursday next Thursday, Friday next Friday.

3. Please make sure your units (in or mm) are correct in the left-hand column. STL files have no units and must be user defined.
4. Large files may take time to process and the maximum acceptable file size is 50mb.
5. No order is ever initiated without a payment or purchase order (if you are approved for terms.)
6. Parts must conform to specifications below under the See Material Options menu or the order might be rejected. Minimum wall thickness requirements are particularly important.
7. Threads thinner than each machine's minimum wall thickness in plastic will not resolve and are best done by hand. Metal cannot print threads. Heat stake brass inserts can be ordered for Jet Fusion nylon and Filament Extrusion ABS parts under Finishing Options. Clearance for mates should be 0.020" or 0.5mm.
8. As a general rule, plastic printed parts have best accuracy and quality when designed similarly to injection molded parts. Walls thicker than 0.250” and unfilleted edges can particularly cause quality issues. If your parts ignore these rules, the tolerances may be worse than our guidelines – uncontrolled dimensional growth and shrinkage. You may also get surface defects like “elephant skin” (surface cracking,) “thermal bleed” (fused powder on the surface) and “meniscus” (significant surface sink.) Less material saves money too!
9. Parts larger than a printer’s bed size will need to be bonded together from multiple pieces. Hollow parts will need to include outlet holes to let out support material. Customers approve all splits before production.
10. Do not have multiple bodies in the same file. That is very difficult for the shop to process and parts too close together will fuse.
11. Orders over $10,000 in Jet Fusion and $1,500 in other processes may have lead times beyond 5 business days. Rush orders over $2500 in Jet Fusion and $750 in other processes may take longer than 2 business days. Custom lead times will be communicated during scheduling. Please contact sales before ordering if you are concerned about the ship date.
12. .PDF, .DXF, .DWG and other 2D drawing formats are not supported by the tool. Models must be 3D CAD files to quote via the tool – over 45 CAD formats supported including STL, OBJ, SLDPRT, STP/STEP, IGS/IGES, 3DM, X_T, IPT and much more! Please contact sales for consultations on drawings and pictures.
13. Large, flat parts may be warp prone in all technologies but FDM. There are no hard/fast rules for this and parts will be reviewed and flagged by print technicians. Like injection molding ribs help significantly with geometric stability if designed correctly. Ribs should be 1/3 to 1/2 wall thickness with filets as large as possible. If you have concerns before ordering, please use our chat feature for a consultation. We will review all files for printability and give feedback upon which we can cancel the part order or run on a best effort basis with your approval.
14. If you have deep, thin holes with little or no line of sight, please consult with our staff. We may have issues clearing them out and in some cases could fuse shut if your part is thick enough. Depending on your design parts may have to be drilled out after printing.
15. Will Call is available for Oregon and Washington customers. Will call is open 10am – 12pm and 4pm to 6pm Monday through Friday for standard orders. Rush orders can coordinate with the sales team for extended pick up hours.